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VAT Exemption

If you are buying a mobility aid for yourself or a loved one, and the user is chronically sick or disabled it is likely that you will be eligible for VAT Relief – this is where the product is supplied VAT-free at a reduced price.

Am I eligible?

For VAT purposes, you’re considered chronically sick or disabled if you have a:

  • physical or mental impairment which has a long term and substantial adverse effect on your ability to carry out everyday activities

  • condition that the medical profession treats as a chronic sickness (long-term health condition)

For clarity, the term ‘chronically sick or disabled’ does not include a person who’s only temporarily disabled or incapacitated, for example with a broken limb or someone who’s elderly but is not chronically sick or disabled.

How do I claim VAT Relief?

To show that you are entitled to buy the goods with VAT Relief, we will ask you to make a self-declaration, confirming your eligibility when placing your order. Please download our VAT form here

This form should be emailed into the office prior to ordering the product, in order for the VAT exemption to be applied.

Do I qualify for VAT Relief if I am buying the item for someone else?

Yes, whether you are buying the item for someone else or yourself, the same guidelines apply as shown above. However please note that the following are not ‘personal’ or ‘domestic’ uses and are not eligible for VAT Relief:

  • goods used for business purposes

Goods supplied to or for an in-patient or out-patient of a hospital or to or for a resident of a nursing or care home, where the goods are for use in the care or treatment provided in the hospital or nursing or care home.

If you have any concerns or queries, please contact our Customer Services team on 01283 520400 or

Download our VAT Exemption Form