Service and Maintenance
Planned Maintenance Programs
Providing peace of mind knowing that your equipment is safe and kept in excellent working order. Planned service can help to extend the life of your equipment and reduce emergency repairs and product downtime. It also ensures that equipment which isn’t working correctly or fit for purpose is identified, reducing potential risk to users and organisations.
Reactive Maintenance Programs
We can provide service strategies with agreed response times to support management of your equipment fleet, to reduce downtime of equipment, disruption to patients and staff and help meet your targets.
Service and Repair
For a diverse range of products covering both Drive DeVilbiss products and other manufacturers – our highly competent service engineers are trained to service and
repair a wide range of equipment, including other manufacturers’ products to provide a streamlined service provision.
Servicing Support of Obsolete Products
To support the management of ongoing product replacement, we offer advice and solutions to help extend the life of obsolete equipment.
We can provide collaborative agreements by supporting the customer’s technical team with training and diagnostic support including stand alone out of hours agreements.
Flexible and Reliable Solutions
All our service and maintenance solutions are flexible and can be tailored to support individual priorities, constraints and budgets. We work to ensure that equipment is in optimum working condition, providing safe and reliable solutions for users and carers.
Competent Service Technicians
Having a Drive DeVilbiss employed and competent service team ensures that we deliver the highest quality service ensuring we can support customer requirements associated with maximising equipment uptime, providing quick and accurate fault diagnosis, fixing problems first time, reducing costs, providing recommendations to reduce fault occurrences and importantly, meeting compliance requirements, reducing risk for carers and equipment users.
Spare Parts Stockholding
To support a streamlined repair process, including first fix KPI’s, Drive DeVilbiss Service hold over £1 million of key spare parts in stock, across service centres and our Head Office in Halifax. For peace of mind we provide a 12 months warranty on repairs and parts.
Tools and Resources
All our Service Technicians are equipped with the resources and tools they need to fully support all products covered, both DDH and other equipment manufacturers.
Our service division operates 24/7 to support customer requirements both in and out of hours, with guaranteed response times backed up by 24/7 customer service and technical support. Our aim is always to minimise equipment downtime and reduce disruption for the patient and carer.
Quality and Compliance
Our service centre processes are embedded within Drive DeVilbiss Service’s established quality standards to ISO 9001 levels and to environmental standard ISO 14001. Medical device electrical safety testing compliant to IEC 62353 is also available.
Regulation 15: Premises and equipment
The Care Quality Commission, regulations for service providers have laid out a framework which will support and guide care providers in meeting the legal requirements of the Health and Social Care Act 2008. Not complying with these standards can lead to sanctions, legal proceedings and ultimately the closure of a provider.
Drive DeVilbiss can assist you in meeting the key elements of regulation 15, leaving you to concentrate on the delivery of the important clinical services and the customers who you serve.
Through working with Drive DeVilbiss with a service compliance contract you also have the benefits that you will be meeting the legal requirements of:
- The Provision and use of Work equipment Regulations 1998 (PUWER)
- The Health and Safety at work act 1974
- For any lifting equipment, The Lifting Operations and Lifting Equipment