Assessment to Delivery
We make all of our products in the UK, including any modifications or special requirements our clients have. Our 3 step process allows us to assess the clients needs and deliver a high quality tailor made product.
The assessment brings together clinic staff, including our trained Seating Specialists, the client and their carers to assess the client’s current and future needs. We take into account the client’s clinical needs, their postural requirements and any social aspects of the client’s life as well as those of their carers. This allows us to agree on the best possible option for the client.
Once agreed the chosen system is specified. This may mean either taking detailed measurements or, some clients may need custom moulded seating or bespoke equipment. If so, a cast is taken using the vacuum consolidation technique. Simply put, the client is seated in a specially-designed casting bag and the air is extracted by vacuum leaving a perfect form of the client’s body so a cast can be made.
At SOS we are proud that the majority (95%) of our customers receive their equipment quickly within our 4 week assessment supply cycle.
We manufacture on-site at our head office and manufacturing facility in Tutbury, Staffordshire. This allows us to be cost efficient and fulfill our policy of continually looking for ways to improve the specialist seating we offer.
Our experienced and committed workforce has made us a leader of specialist seating solutions. Manufacturing everything here in the UK allows us to maintain our standard service delivery time of 4 weeks from the time the client is assessed.
This speedy turn round from assessment means that professionals and clients working with SOS can plan ahead with confidence when arranging follow up appointments.
Once the seating is ready we invite the client and their carers back checking that the seating fits all the clients clinical, postural and social needs. The seating is checked for stability and training is given to carers along with detailed user guides.
Only when the requirements meet the client’s needs is the seating provision considered to be complete.
For further information on our Assessment to Delivery process, please contact our Customer Services Team on 01283 520400 or email email@example.com