Who is Drive DeVilbiss

Drive DeVilbiss has become a leading manufacturer and supplier of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 80 countries around the world.

“Leading the World with Innovative Healthcare Solutions that Enhance Lives”

Summary (Major Purpose of the Role):

As a key member of our inbound telesales team, you will have the necessary skills and experience to deliver an enhanced customer journey to both new and existing customers over the phone, focusing on three core competency KPIs; Profit, Margin and Conversion.

You will have a passion for sales with a positive, can-do attitude and confident approach to the role.

You will use your effective listening and questioning skills, alongside a comprehensive understanding of our product range to gain an accurate understanding of customer's needs. You will evaluate this information to promote a suitable product that meets the customer's requirements.

Reporting to the E-Commerce Sales Team Leader, you will work individually and as a part of passionate, driven team in helping to deliver the combined business objectives for the financial year. Shifts do cover Monday - Friday plus 1 in 8 Saturdays with the following Friday’s off.

Education and Experience:

• Minimum of 2 years experience in a call centre or retail sales environment
• Confident approach to closing sales opportunities directly with the consumer
• Ability to match products to the customer’s needs with promotion of features / benefits
• Track record of meeting structured KPIs and delivery of pre-agreed targets
• Polite and courteous telephone manner is a key requirement with an essential requirement of patience
• Self-disciplined, motivated and committed to delivering shared business objectives
• Excellent command of English phone manner, punctuation and grammar
• Experience in Microsoft Office is advantageous i.e. Word, Excel and Outlook

Why Apply to Drive DeVilbiss

Competitive Benefits including – company sick pay, 26 days annual leave rising to 28 (+ Book Your Birthday Off Work and the option to buy/sell/carry over annual leave), pension, BUPA Cash Plan Scheme, Employee Assistance Programme, Bike2Work, free onsite parking, long service recognition, staff discount on our products and access to Perkbox (our benefits and rewards platform).

Equal Opportunities Statement:

Drive DeVilbiss is an equal opportunity Employer and provides equal employment opportunities to all employees and applicants for employment. We ensure that to ensure that no candidate receives less favourable treatment on the grounds of race or colour, nationality, national or ethnic origin, sex, marital status, religion, age, sexual orientation or disability. Drive DeVilbiss complies with applicable legislation governing non-discrimination in employment in every location in which the company has facilities. Selection criteria and procedures are regularly reviewed to ensure that individuals are treated on the basis of their relevant merits and abilities.

All successful candidates will be required to prove their eligibility to work in the UK, as well as accurate reference details covering their recent employment history. Please note some roles are also subject to an Enhanced DBS check.