Customer Communication
Steel Supply Shortage

November 2020 / Other

We regret to inform you that due to a global steel shortage, we are experiencing a temporary supply shortage of 7/8” steel gauge tube.


This is currently impacting the supply of products manufactured at our Leicester facility (Welland). 

Our Purchasing team have successfully secured a supply of the affected tube which will arrive within two weeks. Until then our standard lead time of five days for products manufactured at our Leicester facility, will unfortunately be extended in the short term to approximately eight days for the majority of products.

However, some product lead times will be extended further to an estimated ten to fifteen days. These are;
• 275 Rutland Trolley
• 114 and 115 Flat Ended Grab Rail Range
• 190, 191, 192 and 193 Belgrave Bariatric Commode Range
• 404, 405 and 406 Bariatric Perching Stool Range

We would like to apologise for the inconvenience this may cause.

Please be assured, we are working extremely hard to meet our standard lead time of five days and will keep you updated as to when this will be fully resumed.

For further information or assistance, please liaise directly with your Business Development Manager for updates.

Many thanks for your patience and understanding at this time.