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Christmas 2021
Opening Hours

November 2021 / Other

Please find our opening hours for the Christmas period below.


We would like to take this opportunity to thank you for your business throughout the year. 

Please find the Christmas opening hours for Drive DeVilbiss here.

Should you need to contact our Customer Solutions or Internal Sales Teams during the Christmas period we will have staff available to assist you. Please call your usual Drive DeVilbiss contact numbers.

Don’t forget that our service centres across the UK are open and fully functioning 24/7 over the festive period. If you have a rental or servicing agreement, please use the correct numbers and procedures. If you have any questions please call
01422 233136 or email

We wish you and your families a peaceful and relaxing festive break.

Best wishes from all at
Drive DeVilbiss Healthcare


Container Shipping Issues
April 2021 Update

April 2021 / Other

We want to explain the reasons for disruption in the supply chain, and to reassure you that we are doing everything we can to improve the situation.


Dear Customer,

This year has seen significant disruption to our supply chain in terms of the delivery of Far Eastern cargo into UK ports; often with delays occurring at short notice. We wanted to take the opportunity to explain the reasons for this disruption in the supply chain, and to reassure you that we are doing everything we can to improve the situation by factoring in increased lead times through higher inventory levels.


1) The Suez Canal Impact
It has been widely reported in the press and news outlets that 422 ships were recently stranded and hundreds of other ships diverted on a longer route to the UK and EU via the Cape of Good Hope, following the blockage of the Suez Canal by the Evergreen ship - Ever Given.

The Suez Canal is one of the worlds busiest trade routes and whilst the Ever Given was only grounded for 6 days, the blockage may impact global shipping for weeks to come with delays anticipated. There are many reasons for this;

• Severe port congestion – The UK/EU ports are already congested, and it is expected that dozens of delayed vessels will arrive later this week all at the same time. Next week it is expected that a further group of vessels (which travelled around Africa) will arrive in Northern Europe altogether.

• The compounded congestion will force those vessels to return late to Asia, thus impacting the rotation of future sailings which might depart in the next 4-7 weeks.

• European port congestion will prevent empty containers from reaching Asia, resulting in empty container scarcity.


2) The Rotterdam Effect
Due to the ongoing congestion at both UK’s deep seaports; many shipping lines are taking ad-hoc decisions to avoid the UK ports and offload the UK containers in Rotterdam.

This is happening without advanced notice or warning to our freight forwarders. Many UK businesses find themselves in the incredulous situation that their containers expected in Felixstowe have been offloaded in Rotterdam and then placed in a queue to be sent by feeder vessel to a UK port.


3) Slower Sailing Times
Usual shipping times are widely published; typically, the sail time from Shanghai to UK is 30 days. The standard sailing times from Far East ports have now been increased by the shipping lines and we are currently seeing increases of 10 to 17 days. These additional sailing days are as a result of; 

• Congestion at Far East ports, when ships are calling at multiple Asian ports.
• Congestion at UK/EU ports.
• Trying to avoid further bottlenecks and more congestion.
• Trying to reduce fuel consumption and costs so they are slow steaming to port.

This situation and all the factors above are frustrating; we recognise the impact that these delays will have on delivery dates for our customers and our own stockholding.

Please know that our Purchasing and Logistics teams in the UK are working diligently with our Global teams to find solutions to help mitigate delays to our customers. We apologise for any disruption you may experience in supply and will keep you updated regarding any further changes.

We appreciate the business you place with us, and we appreciate your support and bearing with us during these challenging times. If you have any questions, please refer to your Business Development Manager and/or Sales Lead. 


Yours Faithfully
Mark Simpson
Purchasing Manager

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Head Office Relocation
Update Your Records

March 2021 / Other

From 1st April 2021 we are relocating our UK head office and registered company address to our Holmfield, Halifax site.


From 1st April 2021 we are relocating our UK head office and registered company address to our Holmfield, Halifax site.  Our new address is;


Drive DeVilbiss Healthcare Ltd.

Sidhil Business Park



West Yorkshire




Please ensure that you update your records and all future purchase orders and postal correspondence is addressed as above.


For a copy of the offical letter please click the link below;


Customer Letter Relocating Head Office - Address Change




  • There will be no change to any other contact details for Drive DeVilbiss Healthcare, including telephone numbers and email addresses.


  • There will be no change to contact or address details for customers of Drive DeVilbiss Sidhil Ltd.


  • There will be no change to any of our bank details for payments, please continue to use all existing information.


Should you have any questions regarding the head office move, please contact your local sales lead.

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Customer Communication
Temporary Surcharge

January 2021 / Other

As you may be aware, there has been and continues to be major disruptions in the shipping of goods across the globe; this situation has been ongoing since the early part of 2020.


As the market reacts to these unprecedented, fast-moving changes in cargo demand, the carriers have taken actions which have resulted in significantly reduced capacity within the global cargo supply chain; this has led to the goods shipping infrastructure becoming overwhelmed.


At this point in time, cargo volumes are estimated to be 60% or more above normal volumes and continuing to rise, this is causing severe congestion at outgoing ports across the world. In this extraordinary environment the purchase cost rates for container transport are skyrocketing and carriers have cancelled supply contracts with their customers, including Drive DeVilbiss Healthcare, forcing the purchase of container space on the open market. The open market rates are being charged at 4 to 6 times the regular contracted rates we normally paid for goods transport, and there are various additional surcharges and fees on top. Industry experts have recognised that the situation has caused staggering increases in costs for shippers (please see here).


For several months, Drive DeVilbiss Healthcare has absorbed 100% of the impact of these disruptions. Now, however the disruption has got to a point where this is no longer viable. In order to continue to service our customers and ensure that our products get to the people who need them, we have no choice but to pass some of these additional logistics costs on.


From January 25th 2021, Drive DeVilbiss UK will be implementing a temporary and transparent surcharge across our product ranges. The amount of the surcharge will vary according to the impact of the freight increase incurred on each product. UK Manufactured items will also be impacted due to our parts supply chain; however, the surcharge will be limited to 2% in most cases for these items. Our sales teams will contact you with more specific detail of the cost increases over the coming days.


The temporary surcharge is intended only to pass on some of these unabsorbable costs we are being burdened with; as a result, Drive DeVilbiss intends to adjust the surcharge costs as the situation changes and discontinue the surcharge once this supply issue is resolved. We will update you on the situation in respect to freight costs on a monthly basis and be fully transparent to ensure that any impact on both our businesses is minimised.


We appreciate the business you place with us, and we appreciate your support and bearing with us during these challenging times.


Yours Faithfully,

Richard McGleenan
Group Managing Director, UK.


For a downloadable copy of this news item, please click here.


Customer Communication
Steel Supply Shortage

November 2020 / Other

We regret to inform you that due to a global steel shortage, we are experiencing a temporary supply shortage of 7/8” steel gauge tube.


This is currently impacting the supply of products manufactured at our Leicester facility (Welland). 

Our Purchasing team have successfully secured a supply of the affected tube which will arrive within two weeks. Until then our standard lead time of five days for products manufactured at our Leicester facility, will unfortunately be extended in the short term to approximately eight days for the majority of products.

However, some product lead times will be extended further to an estimated ten to fifteen days. These are;
• 275 Rutland Trolley
• 114 and 115 Flat Ended Grab Rail Range
• 190, 191, 192 and 193 Belgrave Bariatric Commode Range
• 404, 405 and 406 Bariatric Perching Stool Range

We would like to apologise for the inconvenience this may cause.

Please be assured, we are working extremely hard to meet our standard lead time of five days and will keep you updated as to when this will be fully resumed.

For further information or assistance, please liaise directly with your Business Development Manager for updates.

Many thanks for your patience and understanding at this time.

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Supporting Our NHS
Story Video

June 2020 / Other

Our team have gone over and above with efforts to help support our NHS during the COVID-19 pandemic.


We have put together a video story of some of the ways in which we, as both an organisation, and as individuals have contributed.

We would like to THANK our COLLEAGUES for the part they've played and continue to play, and also THANK our wonderful NHS

Click here to view our Thank You NHS video

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Supplying Meals
to the NHS Frontline

May 2020 / Other

Supporting the NHS during this challenging time is very important to us as a company. We are doing this not only with providing our products and services, but also through supporting Food 4 Heroes.


Food 4 Heroes, is a charity which aims to ensure all NHS frontline staff are able to access nutritious and delicious meals for as long as the COVID-19 crisis continues. As of early May, they had provided an incredible 100,000 meals! 

You can make a donation via this link.

£1.50 buys a vegatarian dish and £2 buys a meat dish!


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the Stay at Home Range!

March 2020 / Other

With the low footfall that you may be experiencing in this difficult and trying time, we would like to offer support to our retailers and their customers by promoting our Stay Safe at Home range.


Independent Living Aids help with simple daily tasks to increase the quality of life and independence of the user. We can provide products to assist in the kitchen, bathroom, toilet, living room, bedroom as well as helping to maintain well-being and a healthy lifestyle.

We hope that you will download the PDF via the link below and use it in your digital marketing activity, be it Social Media, Email Campaigns or a link from your website.

Please click here to view our Stay Safe at Home Range

Should you be sharing the Stay Safe at Home Range digitally, please also find this banner, which may be of use for your campaign. 

We recommend the currently tranding tag of #StaySafe at this time.

Don't forget that we can still offer delivery DIRECT to your customer's door!

If you are a Retailer with any questions or would like to place an order, please contact your Regional Account Manager or order online.

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Helpline Details

March 2020 / Other

The first daily COVID-19 briefing took place on the 16th March, with the PM asking us all ‘to go further’, as the country deals with the challenges of the Coronavirus crisis.


We want to connect with customers and keep them up to speed with what Drive DeVilbiss Healthcare are doing to ensure that we continue to provide the quality of service our customers have come to expect.


Contact our COVID-19 ‘helpline’ set up specifically to answer your queries on how we are managing the challenges arising from the pandemic.


Click here or put the address into a blank email to contact the helpline:

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Working From Home
Top Tips!

March 2020 / Other

With home working being implemented where possible due to the spread of COVID-19, employees are now tasked with trying to be just as productive without their normal resources and routines.


Therefore, here are some 'Top Tips' for home working:

1. Keep your normal daily routine.  Just because you're not commuting to work doesn't mean you should skip your weekday routine. This helps you to mentally prepare for the day ahead and gets you into the 'work' mindset.

2. Create a comfortable workspace environment that enables you to avoid any distractions and allows you to leave work behind at the end of the day.

3. Ensure you get some fresh air; you're likely going to spend a lot of time indoors. Open your windows to let in as much natural daylight and fresh air as possible, take short walks if this is possible.

4. Stay connected with your colleagues.  If you work within a team, make sure to keep in touch.  Besides email, it's a good idea to set up regular phone calls or use 'Teams' as an alternative to Skype or Face Time.

5. Fight the urge to multi-task.  Don’t let chores distract you from being productive, you wouldn’t be doing them if you were at work.  The same goes for other distractions such as the TV even if it's just used for background noise.

6. Prepare for disruption.  It's difficult enough to get work done if you have children at home, but even harder with younger kids like babies and toddlers. Still, it's not impossible if you plan ahead and have some flexibility.

Strictly news

Strictly Speaking...
Dancing treats Parkinson's

January 2020 / Other

A woman with Parkinson's arrives at a dance class in a wheelchair and leaves the room an hour later pushing it...

LESS INFO sounds like a miracle, but it's an example of how the therapeutic power of dance can help some people with the neurodegenerative disease.

Click here to read our featured article!

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Official Launch Video
The Knight ElectroFold Scooter

November 2019 / Other

We are pleased to say that The Knight Scooters are now in stock. To celebrate, we are revisiting the classic teaser and launch videos!


The initial video was this teaser, which eventually lead to the Launch Video which showcases the premium addition to our range of folding scooters. 


For more specific information about the Knight ElectroFold, please click here.

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How do you Choose Between a
Scooter and a Powerchair?

July 2019 / Other

There are many differences between a Scooter and a Powerchair. When powered mobility can have a postitive effect on a persons life, it's important to choose what meets their needs.


Here is a handy help guide from Drive Cares once you or a loved one has warmed to the fact that a power mobility device can have a positive impact on life.

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Christmas Delivery Times 2018
Latest News

December 2018 / Other

Drive DeVilbiss Healthcare will be closing for Christmas on Monday 24th December and re-opening on Wednesday 2nd January.


For guaranteed delivery before Christmas, please place your order no later than 5pm on Tuesday 18th December. Our warehousing facilities will continue to dispatch orders up to and including Friday 21st, and although we cannot guarantee delivery prior to Christmas after Tuesday, we will make every effort to dispatch orders as quickly as possible for pre-Christmas delivery. 


Welland Products

Welland product orders had to be placed before 4pm on Friday 7th December for a guaranteed delivery before Christmas. 


Thank you for your business throughout 2018 and we wish you a Merry Christmas and a Happy New Year!!

New instore catalogue news

New Catalogues & Stand Available

November 2018 / Other

For easy access to the catalogue, click MORE INFO. The design and content of this catalogue was specifically put together to help drive customers into our retail customers stores, highlighting the benefits of buying locally from a bricks and mortar business.


To easily view the new catalogue online, please click on this link.


I’m pleased to say we’ve already received some great feedback….


“Drive really are helping to drive customers into the store”

Spencer Coe, Scoota Mart


“This is so much better than any of the other catalogues out there”

Peter Hankinson Alpha Mobility


“I think it’s fantastic, very informative, they have been very well thought out, a great tool to use in store”

Tracy Suther, Active Mobility


“The market has been crying out for something like this”

Judy Mctigue, Wirral Mobility


“You’ve made my day/week/month/year! We have been trying to get abrochure with a great selection of products and no prices on for 2 years!”

Graeme Dymond, The Care Team


If you would like some copies of our catalogue and a retail stand sending out to your store, please contact your telephone advisor.

Grant sign news

Grant Abraham's was recently interviewed by A&MP

October 2018 / Other

In the interview Grant was able to explain the importance of mobility retailers and how Drive Devilbiss are focussed on readjusting its dealer strategy to support those customers in the future.


This interview looks at how Grant is answering sceptics within the market by boosting traditional dealers, and how Drive Devilbiss are offering support via the InStore Range, end user catalogues and its next day delivery service.

Read the interview here

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New Next Day Delivery Service
For Retail Customers

January 2018 / Other

Responding quickly and accurately to customer requirements is vital in the retail field, and in particular the mobility market where there is an immediate requirement for products to improve quality of life.


With this in mind, Drive DeVilbiss Healthcare continues to demonstrate commitment to retail customers with the introduction of a new, Guaranteed Next Day Delivery Service for all products ordered before 5pm, Monday to Friday. The offer covers all core retail lines in stock at the point of ordering and there is no additional cost for this improved service, we've held it at £15.00.

Setting the standards for the industry, Drive DeVilbiss Healthcare has been looking closely at all aspects of the business to identify areas for upgrade and improvement. Close links with distribution partners and investment in stockholding means the company can now provide this enhanced delivery option, designed to enable retail outlets to provide a faster service to their customers.   

“We are constantly looking to improve service levels across the board, and this fast delivery option represents an important step forward in providing our retail customers with the speed of response they need to react instantly to developing customer requirements,” stated Grant Abrahams, Retail Director for Drive DeVilbiss Healthcare.

The next day delivery option will be introduced on 1 February 2018.


Terms and conditions apply, please contact Drive DeVilbiss Healthcare for more information.