LatestNews


Dd stock take latest news 12 19

Service Announcement
Potential Service Disruption

December 2019 / Distribution

We will be conducting a stock take on Friday 13th December and are currently investigating all areas that may be affected to minimise any disruption to operations and service.

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We are pleased to confirm that Next Day Delivery will be available on the 13th December, however all orders must be placed by 12pm.

Normal service will resume on Monday 16th.

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Guaranteed Christmas Deliveries & Office Hours

December 2019 / Other

Our head office is open as usual on Monday 23rd and Tuesday 24th December. We will then close and reopen at 10am on Tuesday 31st December til 3pm for sales orders and customer service queries, as well as payments.

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The office will then open with our normal office hours of 08.30 - 17.00 on Thursday 2nd January 2020.

Don't forget that our service centres across the country are open and fully functioning over the festive period. If you have a rental or servicing agreement, please use the correct numbers and procedures. if you have any questions please call 01422 233136 or email service@drivedevilbiss.co.uk/

Guaranteed delivery before Christmas of stocked items

Please place your order before Thursday 19th December for delivery on Friday 20th December.

Guaranteed delivery before Christmas of UK manufactured products

For UK manufactured product ranges please note earlier dates are required for guaranteed Christmas delivery.

For community mobility and aids for daily living, please place your order before Friday 13th December.

For acute and community beds and pressure area care, please place your order before Wednesday 18th December. 

Monday 23rd December 2019: 08.30 - 17.00
Tuesday 24th December 2019: 08.30 - 17.00
Wednesday 25th December 2019: Office Closed
Thursday 26th December 2019: Office Closed
Friday 27th December 2019: Office Closed
Monday 30th December 2019: Office Closed
Tuesday 31st December 2019: 10.00 - 15.00
Wednesday 1st January 2020: Office Closed
Thursday 2nd January 2020: 08.30 - 17.00

If you have any questions regarding Christmas deliveries, please contact us on 0845 0600 333 or email info@drivedevilbiss.co.uk

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Official Launch Video
The Knight ElectroFold Scooter

November 2019 / Other

We are pleased to say that The Knight Scooters are now in stock. To celebrate, we are revisiting the classic teaser and launch videos!

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The initial video was this teaser, which eventually lead to the Launch Video which showcases the premium addition to our range of folding scooters. 

 

For more specific information about the Knight ElectroFold, please click here.

Queen honours latest news

Mobility Aids Scheme Finds Itself in Queen's Birthday Honours

August 2019 / Industry News

The founder of a mobility scheme that donates equipment to people in need has been recognised in the Queen’s birthday honours list for the work she has done.

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Carole Gilson, who set up the Joe Gilson Mobility Scheme following the death of her husband, has now donated more than 4,000 mobility aids and received a British Empire Medal for her work.

Ms Gilson has already received a number of honours over the years recognising her work after she set up the scheme around 10 years ago.

She has now been invited to Buckingham Palace next year as part of being included in the honours list. The scheme began when Ms Gilson decided to donate her late husband’s old scooter and was surprised at the number of responders to her newspaper advert. She told a local newspaper that she intends to keep going with the scheme.

According to a report by The Midweek Herald, the Joe Gilson Mobility Scheme has donated 925 scooters, 368 walkers, 395 electric wheelchairs, 950 walking sticks, 790 manual wheelchairs, eight stairlifts, 91 ramps, 419 shower seats and 339 toilet seats.

For more of the latest industry news, please head over to Access & Mobility Professional

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How do you Choose Between a
Scooter and a Powerchair?

July 2019 / Other

There are many differences between a Scooter and a Powerchair. When powered mobility can have a postitive effect on a persons life, it's important to choose what meets their needs.

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Here is a handy help guide from Drive Cares once you or a loved one has warmed to the fact that a power mobility device can have a positive impact on life.

Latest news hw009 launch

Dual Wheel Auto Folding Scooter
Product Relaunch

January 2019 / Product Relaunch

As a result of customer feedback we are delighted to relaunch our Auto Fold Scooter.

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This popular scooter now features a Front Dual Wheel for customers additional safety, security and peace of mind.

 

For more information please click on link below:

 

Link

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UK Exit from the EU
Brexit Statement

January 2019 / Brexit

Please click 'MORE INFO' to view a statement from Drive DeVilbiss Healthcare's Government & LTC Director, Graham Turner.

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The exit plans for the UK leaving the EU remain with a high level of uncertainty and there is no clear and precise guidance provided by government to industry other than suggestions on increasing stock, as they expect disruption at borders. In line with this, DOH have requested that suppliers of drugs and medical equipment to the NHS hold additional stock to support potential issues during the transition period.

 

The unclear nature of the Brexit negotiations and the political turmoil within UK government leaves no clear plan for the UK’s orderly exit from the EU, this is a substantive challenge for UK businesses and organisations who utilise products, parts and services which are sourced from outside of the UK.


We continue to wait for clarity and guidance on how the current exit plans will be formalised, this will see either a clear plan for the import/export of goods either by agreement or on WTO terms or an extension of the transition period to allow for a formal plan to be put in place.

 

As a business we both import goods from the EU and the rest of the world as well as manufacture products in the UK and export to the EU and globally. As a contingency, as we head towards the March 2019 deadline, we have plans in place to increase key stock levels of both finished goods and spare parts in order for us to continue to supply our products and services uninterrupted for an extended period beyond what we would normally stock.

 

The planning process for Brexit is a continually reviewed plan within Drive DeVilbiss Healthcare Ltd. based upon the information and guidance from the UK government; our intention is to minimise any disruption in supply to our customers as far as possible.

 

We would stress to suppliers and customers that the likelihood of disruption at UK borders is very high in all scenarios other than an extension of the transition period, this will result in delays in both the importing and exporting of goods. For products which are required in the UK we urge our customers to prepare for potential delays and either forward order/put in place call-off orders to allow us to hold the correct stock levels to support continued uninterrupted service.

 

For our customers in Europe and the rest of the world, the same advice stands, and current guidance suggests that planning should be made to cover a period of 6 weeks of disruption in supply, with delivery times being extended by potentially between one and three weeks in the initial stages.

New year

Happy New Year
2019

January 2019 / Other

To all our customers and Suppliers...

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Happy New Year!

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Christmas Delivery Times 2018
Latest News

December 2018 / Other

Drive DeVilbiss Healthcare will be closing for Christmas on Monday 24th December and re-opening on Wednesday 2nd January.

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For guaranteed delivery before Christmas, please place your order no later than 5pm on Tuesday 18th December. Our warehousing facilities will continue to dispatch orders up to and including Friday 21st, and although we cannot guarantee delivery prior to Christmas after Tuesday, we will make every effort to dispatch orders as quickly as possible for pre-Christmas delivery. 

 

Welland Products

Welland product orders had to be placed before 4pm on Friday 7th December for a guaranteed delivery before Christmas. 

 

Thank you for your business throughout 2018 and we wish you a Merry Christmas and a Happy New Year!!

New instore catalogue news

New Catalogues & Stand Available

November 2018 / Other

For easy access to the catalogue, click MORE INFO. The design and content of this catalogue was specifically put together to help drive customers into our retail customers stores, highlighting the benefits of buying locally from a bricks and mortar business.

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To easily view the new catalogue online, please click on this link.

 

I’m pleased to say we’ve already received some great feedback….

 

“Drive really are helping to drive customers into the store”

Spencer Coe, Scoota Mart

 

“This is so much better than any of the other catalogues out there”

Peter Hankinson Alpha Mobility

 

“I think it’s fantastic, very informative, they have been very well thought out, a great tool to use in store”

Tracy Suther, Active Mobility

 

“The market has been crying out for something like this”

Judy Mctigue, Wirral Mobility

 

“You’ve made my day/week/month/year! We have been trying to get abrochure with a great selection of products and no prices on for 2 years!”

Graeme Dymond, The Care Team

 

If you would like some copies of our catalogue and a retail stand sending out to your store, please contact your telephone advisor.

Grant sign news

Grant Abraham's was recently interviewed by A&MP

October 2018 / Other

In the interview Grant was able to explain the importance of mobility retailers and how Drive Devilbiss are focussed on readjusting its dealer strategy to support those customers in the future.

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This interview looks at how Grant is answering sceptics within the market by boosting traditional dealers, and how Drive Devilbiss are offering support via the InStore Range, end user catalogues and its next day delivery service.

Read the interview here

Centre Stage at Trade Days 2018

October 2018 / Exhibitions

It was great to see so many of our retail customers at the Trade Days Show held recently at the NEC.

Trade Days was a fabulous platform for our ‘new look’ retail sales and specialist team to demonstrate the healthcare products and services we now offer. The combination of a new team and products illustrated how we can support 'bricks and mortar' dealers in growing their business.

Our new 4 wheel folding scooter secured really positive feedback, the additional options to our Rise Recline portfolio and the introduction of the Kedley support aids and Sleep Dry ranges all generated significant interest. No other Company within the industry can offer such a comprehensive product range to their customers.

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Visitors really engaged with the Instore concept; demonstrating our commitment to develop business partnerships for the future, it offers an optimum range of products and services to assist our customers with growing their business.

If it wasn’t new product demonstrations, the launch of the Instore catalogue or the welcoming vibe emanating from the stand then there was always the smell of the bacon butties that attracted visitors with great fayre served throughout the day!

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Trade Days 2018
7-8th October - Birmingham NEC

September 2018 / Exhibitions

The DDH team are looking forward to attending this year’s Trade Days Show @ the NEC in Birmingham which promises to be bigger and better than ever.

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We will be showcasing many innovative new products, including our New Folding Scooter, a range of New Rise & Recliners plus many more. We will also be launching our exciting New Instore Independent Living catalogue, together with its excellent point of sale display stand.

Our Specialist Retail Team will be on hand to meet with you to discuss ways we can work together to grow your business; we are scheduling appointments now so don’t miss out. Contact us to secure a meeting between 10am – 12 noon or 2 – 4pm with one of our Specialist team contactus@drivedevilbiss.co.uk.

Our ‘new look’ field sales team are looking forward to seeing old friends and welcoming new ones, as always they are ready to demonstrate our new products and promote our Trade Days Show Offers… 2 Days Only!!!

Due to popular demand the Breakfast Butties are Back!! There will also be a selection of nibbles and drinks available throughout the day. 

The sales team are currently arranging appointments with customers, so please get in touch. Please visit our STAND TC50 – we look forward to seeing you there!!

New 20dd 5pm delivery latest news

New Next Day Delivery Service
For Retail Customers

January 2018 / Other

Responding quickly and accurately to customer requirements is vital in the retail field, and in particular the mobility market where there is an immediate requirement for products to improve quality of life.

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With this in mind, Drive DeVilbiss Healthcare continues to demonstrate commitment to retail customers with the introduction of a new, Guaranteed Next Day Delivery Service for all products ordered before 5pm, Monday to Friday. The offer covers all core retail lines in stock at the point of ordering and there is no additional cost for this improved service, we've held it at £15.00.

Setting the standards for the industry, Drive DeVilbiss Healthcare has been looking closely at all aspects of the business to identify areas for upgrade and improvement. Close links with distribution partners and investment in stockholding means the company can now provide this enhanced delivery option, designed to enable retail outlets to provide a faster service to their customers.   

“We are constantly looking to improve service levels across the board, and this fast delivery option represents an important step forward in providing our retail customers with the speed of response they need to react instantly to developing customer requirements,” stated Grant Abrahams, Retail Director for Drive DeVilbiss Healthcare.

The next day delivery option will be introduced on 1 February 2018.

 

Terms and conditions apply, please contact Drive DeVilbiss Healthcare for more information.