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Who is Drive DeVilbiss

Drive DeVilbiss has become a leading manufacturer and supplier of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 80 countries around the world.

“Leading the World with Innovative Healthcare Solutions that Enhance Lives”

Summary (Major Purpose of the Role):

As a key member of our Ecommerce division, you will be interacting with our customers over the phone to deliver an enhanced customer journey over outbound calls. You will also ensure that internal systems are accurate to ensure compliance with relevant business procedures.

You will be motivated and able to work towards daily targets. You will use your effective listening and questioning skills to get the information needed from customers, ensuring that you work quickly and effectively. You will work individually and as a part of passionate, driven team in helping to deliver a great customer experience and the combined business objectives for the financial year.

Reporting to the E-Commerce Manager you will have excellent communication skills and conduct yourself openly and honestly, ensuring that you follow feedback both carefully and consistently. The successful candidate will have a passion for providing great customer service whilst having a positive and confident approach to providing best-in-class, customer satisfaction.

Education and Experience:

  • Experience in a call center environment is preferential.
  • Confident, polite and courteous telephone manner is a key requirement with an essential requirement of patience.
  • Able to work quickly to ensure daily/weekly/monthly targets are achieved.
  • Experience in Microsoft Office is essential i.e. Excel and Outlook.
  • Positive approach to delivering excellent customer service, ensuring customers needs are put first.
  • Able to understand complex issues and ensure information is accurately captured for investigation.
  • Experience of meeting structured KPIs and delivery of pre-agreed targets.
  • Self-disciplined, motivated and committed to delivering shared business objectives.
  • Excellent command of English phone manner, punctuation and grammar.

Why Apply to Drive DeVilbiss

Competitive Benefits including – company sick pay, 26 days annual leave rising to 28 (+ Book Your Birthday Off Work and the option to buy/sell/carry over annual leave), pension, BUPA Cash Plan Scheme, Employee Assistance Programme, Bike2Work, free onsite parking, long service recognition, staff discount on our products and access to Perkbox (our benefits and rewards platform).

Equal Opportunities Statement:

Drive DeVilbiss is an equal opportunity Employer and provides equal employment opportunities to all employees and applicants for employment. We ensure that to ensure that no candidate receives less favourable treatment on the grounds of race or colour, nationality, national or ethnic origin, sex, marital status, religion, age, sexual orientation or disability. Drive DeVilbiss complies with applicable legislation governing non-discrimination in employment in every location in which the company has facilities. Selection criteria and procedures are regularly reviewed to ensure that individuals are treated on the basis of their relevant merits and abilities.

All successful candidates will be required to prove their eligibility to work in the UK, as well as accurate reference details covering their recent employment history. Please note some roles are also subject to an Enhanced DBS check.

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