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Who is Drive DeVilbiss


Drive DeVilbiss has become a leading manufacturer and supplier of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 80 countries around the world.


“Leading the World with Innovative Healthcare Solutions that Enhance Lives”


Summary (Major Purpose of the Role):


To support contracts and capital customers with the aim of improving the customer experience. To co- ordinate, manage and undertake audits, preparing and presenting results data. To deliver both pre -sale and post-sale product support/training across DDH product areas and market sectors with a focus on key feature and benefit presentation and associated technical and clinical advantage. This role will require an expert knowledge of the full product range. The role will include all aspects of sales support from basic awareness presentations and/or demonstrations through to train the trainer and facilitator level training. The role will require, when necessary, to support/cover the associated Sales team for any product demonstrations/ Equipment review Group (ERG’s)/evaluations/exhibitions/pre- or post- implementation product training. Travel will be required across the UK with coverage in Ireland at times. The role will also require extensive coverage at major accounts/contracts.


Main Activities/Responsibilities:


The role is for a driven, customer facing individual with technical and commercial awareness. The candidate will need to have excellent demonstration/presentation skills with strong organisation and time management. Ideally, the role is for an enthusiastic, personable, dedicated individual who is confident in presenting to individuals and large groups of people.


The ideal candidate will have a keen desire to progress within the sales function. The successful candidate may be from a technical, commercial or clinical background.


  • To facilitate sales support, product training/demonstration and audit requirements across the UK in conjunction with the associated sales teams/individuals
  • To prepare and present training/demonstrations/audits undertaken and feedback to associated DDH staff and customers
  • To build relationships with customers and be customer focused when delivering training/demonstrations/presentations/audits
  • To prioritise the sales support/training/demonstration/audit needs in relation to the business case
  • Responsible for ensuring all planning and preparations prior to an audit is carried out via appropriate communications with the relevant DDH staff and customer base and guaranteeing resulting audit carried out to customers satisfaction
  • Maintain Knowledge of competitor products, the key features and benefits and define sales arguments to position DDH against these
  • To maintain an awareness of product changes, information, latest industry guidelines and standards
  • To support product evaluations and equipment reviews when required in relation to the business requirement
  • To support product field-based trials when required and support new product design trials
  • Assist in maintaining and expanding existing customer database through customer/market feedback.
  • Prepare a monthly report focused on role successes and circulate report to relevant managers
  • Utilise service and market knowledge on a consultative basis, to support the sales and commercial team with service pricing guidance and strategy.

Competencies:


  • Demonstrations/ Technical skills
  • Planning and organisation
  • Product knowledge and key product implementation requirements
  • Account Management
  • Results Orientation
  • Influence and Persuasion
  • Commercial & Business Acumen
  • Presentation of self/product/company

Education and Experience:


Demonstrate strong interpersonal skills


  • Demonstrate strong communication skills
  • Previous experience would be of an advantage for this type of role, but full training will be given to exceptional individuals with no or limited experience
  • The ability to be organised and manage your own time/workload
  • The ability to work as a part of a multi-disciplinary team

To be punctual and professional at all times


Why Apply to Drive DeVilbiss


Competitive Benefits including – company sick pay, 26 days annual leave rising to 28 (+ Book Your Birthday Off Work and the option to buy/sell/carry over annualleave), pension, BUPACash Plan Scheme, Employee Assistance Programme, Bike2Work, free onsite parking, long service recognition, staff discount on our products and access to Perkbox (our benefits and rewards platform).


Equal Opportunities Statement:


Drive DeVilbiss is an equal opportunity Employer and provides equal employment opportunities to all employees and applicants for employment. We ensure that to ensure that no candidate receives less favourable treatment on the grounds of race or colour, nationality, national or ethnic origin, sex, marital status, religion, age, sexual orientation or disability. Drive DeVilbiss complies with applicable legislation governing non-discrimination in employment in every location in which the company has facilities.


Selection criteria and procedures are regularly reviewed to ensure that individuals are treated on the basis of their relevant merits and abilities.


All successful candidates will be required to prove their eligibility to work in the UK, as well as accurate reference details covering their recent employment history. Please note some roles are also subject to an Enhanced DBS check.

Contract Support Specialist